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LAST EDITED ON Jul-29-09 AT 02:17PM (MST)[p]Just thought I would share a first hand experience with vortex. I purchased the vortex vultures in coyote brown from cameralandny.com keep in mind this pair of optics is at the bottom of the vortex line up. The diopter on the right eye cup began to loose it's zero so I decided to put the vortex warranty to the test.
I sent my vortex optics with delivery confirmation to Wisconsin. In the absence of my prized pocession I used my old Nikon actions 7x35 and immediatly started to miss my newly purchased optics.
Curious as to how long I would have to endure my time in the absence of my optics I looked up my delivery confirmation on the internet to discover that my optics had arrived at 7:25 a.m. on the 28th of july.
I then called vortex optics around 10:00 and with less than a second of hold time was in contact with a live service representative who promptly asked for my last name. Upon recieving my last name the service rep immediately responded with my first name and said that the optics had already been repaired and were scheduled to arrive at my home August 3rd.
Out of curiousity I asked why the diopter had lost its zero and the service technician happily responded by explaining the mechanical concept behind the zero. This experience has been by far the best customer service I have ever recieved and I am 100% sure that they will retain my business for as long as their prompt customer service exists.
It's time to get back on cameralandny and save up for a spotting scope.
It
I sent my vortex optics with delivery confirmation to Wisconsin. In the absence of my prized pocession I used my old Nikon actions 7x35 and immediatly started to miss my newly purchased optics.
Curious as to how long I would have to endure my time in the absence of my optics I looked up my delivery confirmation on the internet to discover that my optics had arrived at 7:25 a.m. on the 28th of july.
I then called vortex optics around 10:00 and with less than a second of hold time was in contact with a live service representative who promptly asked for my last name. Upon recieving my last name the service rep immediately responded with my first name and said that the optics had already been repaired and were scheduled to arrive at my home August 3rd.
Out of curiousity I asked why the diopter had lost its zero and the service technician happily responded by explaining the mechanical concept behind the zero. This experience has been by far the best customer service I have ever recieved and I am 100% sure that they will retain my business for as long as their prompt customer service exists.
It's time to get back on cameralandny and save up for a spotting scope.
It
