Maybe - maybe not. The guys that set up the automated phone systems are highly skilled technicians and depending on what you want the automated system to do, there are a number of ways to route the logic tree. Some require an answer for Spanish, some require one for English - again, it is not political, just electronic. It is just a way of routing the call to the correct person. Yes it is an inconvience but it is just data and call management.
UTROY
Proverbs 21:19 (why I hunt!)