M
manny15
Guest
Thank you for writing eBay in regard to leaving feedback for your
trading partner. I recognize your frustration and want to quickly and
responsively address your concerns.
As of May 2008, eBay removed the ability of sellers to leave Negative
Feedback. To clarify our policy, sellers are no longer able to leave
either negative or neutral Feedback for buyers, regardless of how the
transaction transpired. As such, by leaving a Positive Feedback
containing negative comments, sellers attempt to undermine the new
Feedback policies, and this is considered a violation.
I realize that it can be very frustrating being unable to leave negative
Feedback for a transaction, but we strongly suggest that in order to
abide by eBay's policies, you only leave appropriate Positive Feedback
for buyers who deserve positive Feedback.
We feel that filing appropriate unpaid item disputes and reporting any
possible violation to eBay is the best way to warn other sellers because
if the buyer continues this behavior they will eventually become
suspended and any negative or neutral Feedback they left will be
removed. Also with the new buyer requirements sellers can be protected
better from buyers who violate eBay policy.
Additionally, as a seller, you have the option of responding the
negative or neutral Feedback you receive to warn other sellers of
potentially difficult buyers.
It is my pleasure to assist you.
Sincerely,
Mikal
eBay Customer Support
trading partner. I recognize your frustration and want to quickly and
responsively address your concerns.
As of May 2008, eBay removed the ability of sellers to leave Negative
Feedback. To clarify our policy, sellers are no longer able to leave
either negative or neutral Feedback for buyers, regardless of how the
transaction transpired. As such, by leaving a Positive Feedback
containing negative comments, sellers attempt to undermine the new
Feedback policies, and this is considered a violation.
I realize that it can be very frustrating being unable to leave negative
Feedback for a transaction, but we strongly suggest that in order to
abide by eBay's policies, you only leave appropriate Positive Feedback
for buyers who deserve positive Feedback.
We feel that filing appropriate unpaid item disputes and reporting any
possible violation to eBay is the best way to warn other sellers because
if the buyer continues this behavior they will eventually become
suspended and any negative or neutral Feedback they left will be
removed. Also with the new buyer requirements sellers can be protected
better from buyers who violate eBay policy.
Additionally, as a seller, you have the option of responding the
negative or neutral Feedback you receive to warn other sellers of
potentially difficult buyers.
It is my pleasure to assist you.
Sincerely,
Mikal
eBay Customer Support