Changing from DHL to Fed Ex

[gr8fuldoug]

Changing from DHL to Fed Ex

We have decided to change shipping companies. After years of quality service from DHL they seem to be less than they once were. In the past month or so they have let the majority of their sales force go and have closed a few depots. They have been passing off deliveries to the USPS and other independents. This has caused delays to some of our customers in rural areas, and we cannot accept that. We have been in talks with Fed Ex and within the next few weeks we will be switching our shipping to Fed Ex.
If DHL has caused any delays for you we apologize. We trust this change over to Fed Ex will provide timely deliveries to you.

Thank you for your continued support.


If there is anything else that I can assist you with please let me know.
Doug
Camera Land
212-753-5128
[email protected]
www.cameralandny.com

 

[littlejoe]

Doug, good luck with FedEx. I would not wish FedEx on my worst enemy. This is my experience from where I work. We terminated our account and won't let anyone ship to us via FedEx and even lost a customer because we won't ship FedEx but it has been worth it. Any courier but not FedEx. I am sure they are a great organization but they did not work out for us. UPS has bent over backwards to help us out.

 

[gr8fuldoug]

We have tried to work with UPS a few times in the past couple of years, however, after they meet with us and promise to run the #'s and get back to us they never do.
If we need to chase the local rep to open the account I can't see them attending to the account if we gave it to them. (BTW, we were with UPS for 33 years before switching and it took the local rep one and a half years to contact us to see why we switched)


If there is anything else that I can assist you with please let me know.
Doug
Camera Land
212-753-5128
[email protected]
www.cameralandny.com