Had to send in my 10x42 Swarovski EL binoculars for a faulty eye up and cleaning. Due to high volume repairs we’re taking a bit longer than normal. I called Swarovski and explained I had a bison hunt in mid July and if they could help me out. Within 7 days of my call my binos were repaired and shipped out. Plus they found another issue I was unaware of and fixed it too. All of this free of charge. Great company taking care of their customers